Tata Power inaugurates its first rural BPO at Khopoli

Indian Express: The Tata Power Company Limited (Tata Power) on Monday inaugurated its first rural BPO at Khopoli under the aegis of Mannat Foundation.

Situated in the Western Ghats, Khopoli, and close to the Tata Power Hydro Generation facility, the 120-seater call centre is aimed at providing alternative employment to the youth with the aim of creating self-sustained community development.

Initially, the call centre will have 47 call agents, who have been selected and hired Khopoli, Lonavla and the adjoining catchment areas and will be further scaled up to 250 agents by the end of the current fiscal.

Prasad R Menon, managing director, Tata Power Company Limited said, ‘The Tata Group is committed to effective community development and believes that large enterprises are built in unification with the local populace which has helped us attain many milestones. We are confident that this call centre will become a benchmark in the way rural empowerment is nurtured by corporate India in the coming years.’The Khopoli BPO is the first venture of Mannat Foundation and it has tied up with Tata Business Support Services (TBSS). Mannat Foundation will be responsible for hiring and providing the infrastructure whereas TBSS will train the employees, maintain the infrastructure with good ambience, provide secured work environment and manage operations of the BPO.

During the selections of the first batch, the initiative attracted enthusiastic response the local population. The selected trainees were given a month-long pre-process training, comprising basic communication and confidence building skills and post-process training. These trainees received certification after the training period and were taken in as employees for the BPO.

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